To provision new compute, select Build from the navigation menu on the left-hand side of your Portal.

This page lists the items you can order: Virtual Private Server (VPS), Dedicated Server (DS) or Cross Connect (CX). Some users may see the option to find out more information about Proximity Cloud.

Build menu

The VPS and DS tiles have a Build button (an Order button for the Cross Connect tile) that you’ll select to order that type of compute.

Some users may not see the options to deploy to certain cloud types, depending on their particular Portal and Availability Zone options.

The provision endpoint provides the functionality to allow you to build new Virtual Private Servers, Dedicated Servers, or Cross Connects. The Proximity Cloud: API Worked Examples guide also includes fuller examples of how each of these API calls can be used to complete common business workflows.

Building a Virtual Private Server

Select Build on the Virtual Private Server tile to open a configuration form.

Shop Now for a Virtual Private Server
Configure your New Virtual Machine form

Required Fields are indicated with a *.

Complete the form and submit it to create a new ticket. You will be provided with a reference number to track the request.

When the VPS is ready you’ll receive a notification via email.

Virtual Private Servers typically take around 15 minutes to build. Build times may vary depending on the overall cluster load.

Virtual Private Server build options

Selecting Internal Use versus Client Use

The Intended use section asks you to select Internal or Client use. This enables us to identify whether we'll send the Welcome email to the list of internal email addresses we already have for you and your team, or whether you’ll need to provide a new email address to the Portal, e.g., that of your client.

  • Internal
    This is the default. Select Internal if the VPS is for users in your organisation. The Welcome email for the VPS will be sent to your internal contact list only.

  • Client use
    Select Client use if the VPS is for your client, and they do not have access to a Portal for their institution. The Welcome email for the VPS will be sent to the email addresses you’ll provide here, which are external users that don’t have Portal accounts.

Building a Dedicated Server

Select Build on the Dedicated Server tile to open a configuration form.

Shop Now for a Dedicated Server

Required Fields are indicated with a *.

Complete the form and submit it to create a new ticket. You will be provided with a reference number to track the request.

When the DS is ready you’ll receive a notification via email.

Configure your New Dedicated Server form

Dedicated Server build options

You have the option to add a Cross Connect now or you can wait until your Dedicated Server order is complete and then select Order on the Cross Connect tile to order the Cross Connect.

Dedicated Servers typically take between 45-60 minutes to build. Some builds may take longer where there is a lot of customisation required prior to handover.

Customising the Build of your Dedicated Server

You can choose to increase the base spec of your chosen package by selecting Show additional add ons/services.

Add Ons

Each Add on option usually requires a manual upgrade of equipment. Please note that this can delay fulfilment of your order by up to 14 days depending on the availability of components.

Services

Each service can usually be provided within 1-2 days of making your order.

Building a Cross Connect

Select Order on the Cross Connect tile and you will be redirected to a form with customisation options.

Cross Connect tile

Complete the form and submit it to create a new ticket. Required Fields are indicated with a *.

You can view the ticket in the Support page of the Portal. When the CX is ready, the ticket will be updated and you’ll receive a notification via email.

Cross Connects typically take 24-48 hours to build, depending on requirement.

Configure your New Cross Connect
Cross Connect form